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HOW TO PLACE AN ORDER
  1. SELECT YOUR ITEMS
    To order an item, all you need to do is click the ADD TO CART button on the product page under the description. You will be able to customize the item to your specifications (ie. flower color, crystal color,...) by using the pull down menus next to the ADD TO CART button. Clicking ADD TO CART will take you to your shopping cart where you can add/delete item quantities. Every time you change quantities in your cart, click SAVE CHANGES to update your information.
  2. CHECKOUT, REVIEW & SUBMIT YOUR ORDER WITH PAYMENT

    When you make a payment for your order, this will be acknowledgement and agreement to all of our policies.

  3. When you are ready to check out, click the VIEW CART button at the upper right corner. You will be redirected to secure PayPal website from our shopping cart to complete your payment. Review your order carefully and be sure that your current address is listed, and when you are satisfied that everything is correct, click SUBMIT YOUR ORDER. Please print a copy of the order receipt that pops up as we will not send out email confirmations of your order or any order status reports. If your order is delayed for any reason such as address verification or out-of-stock items, we will contact you by email.

    If the shopping cart does not work, please email us at butterflyenchantressdesigns@yahoo.com with the subject heading "Order Inquiry". Please clearly indicate the names and corresponding item numbers of all the products you would like to order and shipping method. We will then send you an invoice from which you can directly proceed to make a purchase. If the shopping cart displays the incorrect price and you continue to proceed to checkout, your order will be delayed and you will be responsible for paying the correct prices before shipment.

PAYMENT POLICY

Full payment for purchase must be made before we begin work on your order. The only accepted form of payment is Paypal. If payment is by Paypal e-check, it will need to be cleared before shipment, which generally takes a waiting period of about 7-10 business days. Please be assured that paying with Paypal is one of the most secure forms of online payment as we do not receive any of your credit card or bank account information. We only receive your shipping information necessary to have your order sent to you.

SHIPPING/HANDLING POLICY

Once your entire order has been completed, it will be shipped through the US postal service (USPS) to your confirmed paypal addresses. Please be sure to allow ample time prior to your wedding date for the arrival of your order. All of our items are handcrafted to your specification, so please refer to the chart below for the estimated production/handling time.

Everything on this website is made-to-order. The total turnaround time after I have received cleared payment for your order is equal to the production/handling time PLUS delivery time as shown below.

Your made-to-order goods will be shipped within the timeframe on the Production/Handling Time chart, and after your package is shipped, delivery is estimated to occur within the timeframe on the Delivery Time chart.

PRODUCTION/HANDLING TIME CHART Estimated Production/Handling Time*
Flower Hair Clips, Hair Pins, Hair Spins,
Bobby Pins, Barrettes,
Ponytail Holders, and Shoe Clips
10-15 business days
Veils, Tiaras, Hair Vines, Hair Combs,
Earrings, Necklaces, and Bracelets
15-25 business days
Wedding Decor 10-15 business days
* If all or part of an item you ordered is not available, we will contact you via email. You will have the option of placing a backorder or cancelling the out-of-stock item. Orders may take longer during the peak periods of wedding season, so order early.

DELIVERY TIME CHART Estimated Delivery Times*
(after order is made & shipped)
S/H Flat Rate
DOMESTIC ORDERS**
  Standard 5-14 business days $6.99
  Expedited 2-7 business days $11.99
  Rush Delivery 1-3 business days $31.99
INTERNATIONAL ORDERS***
  Standard 10-30 business days $12.99
  Expedited 7-10 business days $49.99
* Estimated arrival times are provided by the US Postal Service. They are not guaranteed.
** All of our domestic shipping methods include delivery confirmation.
*** Please note that we are not responsible for any duties you need to pay in order to receive the item.

We inspect each package carefully before it is shipped, so we are not responsible for any damages that may occur during shipping. If you would like protection against loss or damage, you can send us an email requesting an invoice for the insurance fee. We will then send you a paypal invoice for an additional $2.50 to cover insurance.

CUSTOM ORDERS

Upon request, modification of our design may be made if we have the appropriate materials. We have gold-tone wire available for most of our designs. We also have various pearl and crystal colors available or can be special-ordered, as well as 1¾-inch and 3-inch long pins in silver, black, or bronze color. For some of our designs, we may be able to attach the design on a hair spin or bobby pin for easier application. If you would like to make a custom order, please inquire via email to see if we can accommodate your needs. The copyrights for all designs created for custom orders remain the property of Butterfly Enchantress Designs.

RETURNS POLICY

Due to the nature of these special occasion items, all sales are final and we do not offer returns or exchanges for any reason. We are not responsible for lost, damaged or incorrectly delivered packages.

REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGE POLICY

In the event that a buyer refuses a package upon delivery (for any reason), buyer will be responsible for:
  1. original shipping/handling charges,
  2. customs/taxes/fees that may have incurred (if any),
  3. cost of shipping the item back to seller,
  4. shipping/handling charges for redelivery of the package (if redelivery is requested by the buyer),
  5. 20% restocking fee may be assessed for made-to-order items
These charges/costs will be deducted from any refund given; seller doesn't refund shipping/handling charges or any return fees necessary to recover refused package. After the seller receives package in its original, intact/unopened, new and unused condition, a refund less charges mentioned above may be issued at the discretion of the seller. This policy is also applicable to undeliverable or unclaimed packages.

COPYRIGHT POLICY

All content on this site such as our designs, graphics, images, text, logos, button icons, and software are the property of Butterfly Enchantress Designs and protected by United States and international copyright laws. This site or any portion of this may not be reproduced, duplicated, copied, sold, exploited, altered, or redirected to other sources. Our designs are the exclusive property of Butterfly Enchantress Designs and any replication or derivative work based on our designs is strictly prohibited without the express written permission of Butterfly Enchantress Designs or its creator. This prohibited derivative work includes any of our hair jewelry designs on any hair accessory including but not limited to hair pins, hair swirl twists, hair bobby pins, hair snaps, hair clips, hair barrettes, hair combs, and hair sticks. None of our products may be resold without our expressed written consent. With any infringement on our intellectual property and copyrights, we may proceed to take legal action against you.

TRADEMARK POLICY

Our product names, graphics, logos, page headers, button icons, scripts, and service names are trademarks and registered trademarks of Butterfly Enchantress Designs. Butterfly Enchantress Designs trademarks may not be used in connection with any product or service that is not Butterfly Enchantress Designs's, in any manner that is likely to cause confusion among customers, or in any manner that discredits Butterfly Enchantress Designs.

PRICING POLICY

Butterfly Enchantress Designs attempts to maintain the highest accuracy of content on our website. However, due to the large number of products we carry, some of our items may be mispriced. If an item is incorrectly priced, we reserve the right to refuse, cancel, or delay your order until the proper payment with the correct pricing has been received.

DISCLAIMER

This site and all information, content, materials, products and services included on or otherwise made available to your through this site are provided by Butterfly Enchantress Designs on a "as is" basis, without any warranty. Butterfly Enchantress Designs makes no warranties of any kind, express or implied, as to the operation of this site or information, content of this site or the information, content, materials, products, or otherwise made available to you through this site. You expressly agree that your use of this site is at your sole risk.

Butterfly Enchantress Designs disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Butterfly Enchantress Designs does not warrant that this site: information, content, materials, products or services included on or otherwise made available to you through this site, their servers, or email sent from Butterfly Enchantress Designs are free of viruses or other harmful components. Under no circumstances will Butterfly Enchantress Designs or its owners be liable for any damages of any kind resulting from the use of this website or from any information, content, materials, products or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Our products are for decorative use only and may not be misused.

You assume all risks relating to and/or arising from the accuracy of the information and content contained on the website. This site and the information contained on it may contain technical inaccuracies and/or typographical errors. Butterfly Enchantress Designs assumes no responsibility for, and disclaims all liability for, any such inaccuracies, errors, or omissions on the website, the information and publications contained on it, and in any and all other referenced or linked documents. Butterfly Enchantress Designs may make changes to the information, prices, policies, and the website at any time and without notice.

Copyright © Butterfly Enchantress Designs®. All Rights Reserved. All original designs, text, images, and trademarks on this site are the property of Butterfly Enchantress Designs®. Our original designs are submitted to the Library of Congress Copyright Office. Viewing of this web site constitutes acceptance of our legal notice and policies. Prices and policies are subject to change without notice.

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